Gateway Apartments

Wayne C. 

on Yelp

5 years ago

Update: I heard your management team is still trying to screw existing tenants even during the current landscape when people are literally flooding out of Manhattan. How hard is it to do some standard finance? You don't even need an MBA for this. Let's do the math: - Current tenant paying 3800/month = $45,600 per year - New tenant discounted to 2900/month = $34,800 per year That means by screwing over an existing tenant by trying to price jack them up 10+%, you're losing a minimum of $10,800. If your "management" team h... read more

Tanya J. 

on Yelp

5 years ago

Currently a resident and will not recommend Gateway to anyone looking to move in. Deplorable sanitary conditions. Been almost a month on a roof leak in our apartment and nothing has been done by the management. The leak is literally water splashing from the roof in my living room and it's most definitely from someone's bathroom which is all the more disgusting. My furniture, laptop are all damaged due to the careless nature of the management. So, if looking for a safe and healthy environment, defiantly won't recommend this b... read more

S. Z. 

on Yelp

5 years ago

COCKROACHES I live in a newly renovated apartment in 395. However, these things are still present despite that the unit is newly renovated. Exterminators came to spray the entire unit several times but I still see the nymphs in my unit. Truly disgusting. (When I signed the lease I specifically asked about infestation problem and they told me that infestation only happened in 355 and 375 before but never in my building; turned out this is a pure lie) SMELLY TRASH ROOM The trash room on my floor is probably never cleaned ... read more

Lila D. 

on Yelp

5 years ago

GARBAGE TRUCKS AT 2 AM AND 3 AM EVERYDAY!! Do not...I repeat DO NOT rent any apartment where you can see that courtyard/garden in the middle of the complex. The banging and beeping from the garbage trucks EVERY NIGHT will literally wake you from your sleep it is that loud! I'm all the way up on the 16th floor so it does not matter what floor. This goes on for about 20-30 minutes straight. 

G. A. 

on Yelp

5 years ago

Just don't live here. Awful management company, specifically Vanessa. Treat tenants like garbage even if you pay 100% in full and on time for years. Will be telling everyone I know to stay away. 

Anita K. 

on Yelp

5 years ago

I moved into a studio apartment in the middle of a pandemic on March 31. It was very difficult to move in and the staff was not helpful especially considering the circumstances. I have a medical condition which requires a service dog and upon moving into the unit I discovered an issue that prevented my dog from being able to support me. I requested to management that I move into another apartment that was larger and pay more money. Gateway management said it was economically not beneficial for them to allow me to upgrade dur... read more

KapNo L. 

on Yelp

5 years ago

bedbugs were not dealt with they refused to acknowledge the bedbugs that were obviously there after a bad flooding from the toilet all over my apt during covid and sent a exterminator that yelled at me and left before proper examination. so i had to call my own exterminator who confirmed with the dog that there were bedbugs i was paying 1000$ more than the other apt my size due to my pre covid bad contract. they didn't pay for the extermination and refused to send the exterminator again until a week later i have had so ... read more

Paul M. 

on Yelp

5 years ago

Similar to other tenants who have called out the greedy management, I have a very similar experience. Everything is great about the place (except the paper thin wall which can be intolerable at times) and the INITIAL leasing process is smooth. However the lease renewal process is such a nightmare. One of the staff, Vanessa Laucella, is a complete pain to deal with. Rude and unprofessional. You would forget that you are the tenant and you are begging Vanessa to let you stay at her place. The management wants to kick all exi... read more

Laurent F. 

on Yelp

6 years ago

Terrible Management with ZERO customer orientation. Rigid, rude, non helpful, borderline dishonest. Probably should have seen it coming: https://www.gatewayplazasettlement.com/ A real shame.