Gateway Apartments

Corey M. 

on Yelp

4 years ago

We have had a smoker living next door for 2 years. We have called management and security over 25 times and they have taken no action, despite their policy about no smoking. Additionally management refuses to speak directly with tenants. The management admin always does all of the talking and says the mgmt reps are unavailable. I've never encountered a more incompetent or unwilling to talk mgmt office in my 10 years in NYC. Their behavior is not acceptable. 

Silvia K. 

on Yelp

4 years ago

I have lived at Gateway for 3 years now. I get really frustrated when the concierge does not pick up the phone. There is confusion on deliveries. Granted COVID has increased the volume of deliveries, the management team needs to hire more people. No one wants to chase down packages 

Christy M. 

on Yelp

4 years ago

I rescind my previous 5 star review-- the management team here is terrible now that Nicholas is gone. Would love to be able to speak to the actual landlord. Vanessa is terrible and should be in no position of managerial responsibilities. Don't live here. Plenty of great spots in nyc with teams that will work with you during tough times and not just nickel and dime you. 

Heather T. 

on Yelp

4 years ago

Management - particularly Andrew Chu - is terrible. They're rude and dismissive. I work in real estate and I'm not sure I've ever encountered worse. However, the two stars are for the neighborhood and the square footage you get. As well as the guys that work the door in my building. They're awesome. If you can get past the misinformation and failure to respond adequately for maintenance issues most of the time - this is a good place to live and great for dog owners. 

Ed M. 

on Yelp

4 years ago

The apartments are okay unless you need help from management. I'm disappointed in management. My downstairs neighbor smokes out of their window and smoke comes into my apartment, where it's hard to be with windows closed in the summer. This is against the lease terms. I've talked to management, who directed me to security, who was honest and said there's nothing they can really do since they can't smell the smoke from the hallway (they won't even knock on my neighbor's door unless they smell it somehow...). I've talked to ... read more

Sals A. 

on Yelp

4 years ago

10% RENT INCREASE PER YEAR. Please be aware. Please pay attention to the reviews here. Management has been asking residents to post positive reviews in order to hide the true nature of how management operates. Management is truly terrible. After 1 year of living here, our rent was raised over 10%. We were shocked at the increase, particularly since Management had informed us at the time of lease signing that we would be locked in at the same rate for 2 years. We contacted Vanessa at the leasing office, and she led us on ... read more

Giacomo O. 

on Yelp

5 years ago

Lived in 395 building for a year. Great location, cooperative leasing office but terrible management company once you try to renew the contract and/or move out. Units were pricey for the real quality (you really understand once you live in...) but after the pandemic they have been a bit more convenient. Great terraces and pool, 2 out 3 doormen were really cooperative but 1 was a lazy nightmare. I did try to proactively propose a lease renewal/negotiate to stay one more year but - despite my patience and my efforts - I had no... read more

Vedant M. 

on Yelp

5 years ago

The building has nice views, nice nearby parks, and good doormen. Unfortunately our neighbor two doors down smokes heavily every weekend, to the point where the hallway reeks of smoke and we can smell it in our living room every Friday and Saturday night. Management has acknowledged the problem, but apparently people who have been renting in the building for a while are grandfathered in to smoking apartments and neither the neighbor nor management has been willing to do anything to address the discomfort this causes to other... read more

Barry S. 

on Yelp

5 years ago

Well, don't need to say much more than what has already been posted here from past tenants... Just look at the LIST of complaints over the past few months. That gives you enough information on deciding if this place is worth your time or not. Number one and BIGGEST issue with Gateway is the "management". Vanessa is HORRIBLE. That is putting it very kindly out of respect to this being a social platform. Very shocked she still has a job to be honest, especially considering the amount of complaints that have been reported direc... read more