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Carlyle at South Mountain Apartments
- Residential Leasing
- Phoenix, AZ
About this business
Location details
5151 E Guadalupe Rd, Phoenix, AZ, 85044, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 5:30 p.m. | |
| Sun | Closed |
Rude, irresponsible and unorganized staff Maintenance requests are either closed without action or delayed for months together. Staff is rude when we complain. Management is least bothered.No prior notice is given for water cuts or any maintenance and staff just provides casual excuses. I extended my lease online and confirmed that all documents are provided personally as well at leasing office. A month later again they send notice that the lease is not extended. New management is unorganized , irresponsible and rude. Stayed... read more
Business response:
I am sorry you feel that way. Please reach out to the manager and make an appointment and we can go over any concerns with you.
Verified Renter Office staff and maintenance workers that they have are cordial and considerate but the owners of this complex need to invest more money in maintenance workers to get work orders done in a more timely manner. Not enough help for as large has the apartment complex and townhouse is.
Business response:
Thank you for taking the time to review our community. Our maintenance professionals work hard to complete emergency and routine maintenance requests daily. We understand how you feel, and we are short a maintenance worker, but working diligently to fill that position. Please let us know if you know of anyone qualified to help run our community. Thank you again for your feedback, we appreciate it. - Management
Verified Renter Would not recommend this community to rent from
Verified Renter I thought this was going to be the perfect community, I was very wrong. Its a beautiful complex, but thats it. There is no parking spots available ever, and having a reserved spot and a garage isnt allowed. 2 days after we moved in, someone broke into my roommates car and the office didnt seem to care. A couple days ago, someone tried to break into our apartment, again the office was less than sympathetic and didnt do anything. As a woman, I dont feel safe here now. Especially with the parking situation. I do... read more
RATS! STAY AWAY! I regret moving here SO MUCH. Old cheap appliances, maintenance that never show up when requested and take weeks to resolve an issue. From plumbing issues, to ants, cockroaches, and now RATS! It seems the property managers do nothing to keep the living conditions sanitary.
Business response:
Thank you for sharing your concern. Our residents come first to us, so we would like to resolve this situation to the best of our abilities. We utilize Smart Pest services weekly for any of your preventative pest service needs. If you are also experiencing any maintenance concerns we will happy to address as well. In order to address your specific needs, please contact us at (480) 496-6161 or carlyleaptsmgr@greystar.com. We look forward to speaking to you and coming up with a solution. Best, Christina Crutchley Sr. Commun... read more
Verified Renter the maintenance team is unhelpful the office people are rude I would never never recommend moving here ever
Verified Renter Just be sure that the apt. model you are shown when you visit the complex is the model you agreed to lease. This company appear to be dishonest when you are shown a model apt. and the actual one you move into.
Verified Renter Anyone else have a family of rats living in their roof and/or walls? Been dealing with this for over a month. Pest control cant seem to get it together or no one is at the office at this time and we need approval to cut into the wall to place traps. This is so disgusting. I cant
Didn’t help out Nick didn’t try to put any effort in help to rent a unit. Was nice but wasn’t helpful. Apartment grounds looked trashy, grass was dead, pine needles, and leaves all over the place. Dumpy looking!
Business response:
Hi, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We appreciate you bringing this experience to our attention. If you are willing, please contact us at (480) 496-6161 so we can work towards a resolution. We look forward to hearing from you. The Carlyle Team
Frequently asked questions about Carlyle at South Mountain Apartments
How is Carlyle at South Mountain Apartments rated?
Carlyle at South Mountain Apartments has a 3.1 star rating with 374 reviews.
When is Carlyle at South Mountain Apartments open?
Carlyle at South Mountain Apartments is closed now. It will open on Monday at 9:00 a.m.