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Carlyle at South Mountain Apartments
- Residential Leasing
- Phoenix, AZ
About this business
Location details
5151 E Guadalupe Rd, Phoenix, AZ, 85044, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 5:30 p.m. | |
| Sun | Closed |
Verified Renter A nice place to live.
Carlyle at south mountain Since the new management took over this complex has done a complete 180. I am so glad I chose to live here . 10 stars at least
Business response:
Thank you again for taking the time to let us know how we did. Please let us know if there is anything else we can do for you; we are more than happy to help! We hope you have a great day! The Carlyle @ South Mountain Team!
Caryle @ south Mountain The apartments just recently changed management companies. they are renovating the property and it looks wonderful. They have always been accommodating when i need things fixed or if i am having any issues. The staff is always friendly. you can't beat the price for the prime location.
Great Place To Call Home I can't wait to get home after a long day at work, because I know a beautiful and comfortable warm environment awaits me. The grounds are beautifully manicured all the time. Maintenance requests are handled in a very timely manner. The gym and pool facilities are always in excellent condition. Above all, the personnel and management teams are outstanding and respond promptly to any request. Paul G, Phoenix, AZ
Avoid if possible Maintenance sucks it’s been 3-4 months that input a work order in and keep getting the run around. Management is rude and unprofessional. Pool is typically always dirty or the pumps are broken. Gas grill at the pool is broken. And there’s roaches !
Business response:
Hi, I appreciate your honest review. We set a high standard for ourselves at Carlyle at South Mountain Apartments, so I'm disappointed to hear your experience wasn't a positive one. Please reach out to us at (855) 233-8917 at your earliest convenience and we will do our best to resolve this with you.
DO NOT LIVE HERE Dog poop everywhere ALL the time. Property management could not care less about helping with the issue. There is a mandatory valley trash service that you can not opt out of. It is $40 a month and absolutely useless. Our trash does not get picked up and if we leave it out there waiting for it to get collected ants swarm the front of our door. We now have ants inside all over our kitchen (which we keep very clean). No human decency for the people living here. This is not a beautiful community/complex. No main... read more
Business response:
Hi - we regret to hear you were not pleased with your recent experience at Carlyle at South Mountain Apartments. Please feel free to get in touch if you'd like to discuss it with us directly so we can make it right. Please reach out to us at (855) 233-8917 at your earliest convenience and we will do our best to resolve this with you.
Disappointing Live here if you like the smell of dog poop and cigarette butts festering in the rock landscaping as well as free roaming unleashed dogs. We have tried to make it very apparent that there is a problem with exterior waste to the management but they either don't care or don't have enough staff to take care of the problem. This is no longer a "beautiful" apartment complex. I simply want out of my lease early by one month so that my wife and I can move out without incurring a huge fee, but management is unwilling t... read more
Business response:
Hi! Thank you for taking the time to share your experience with us at Carlyle at South Mountain Apartments. We'd love the opportunity to resolve any issues and make you a happy resident. Please reach out to us so that we can work toward a solution. Thank you!
Very disappointed in apartment I have lived here since March 2022 and I have had a lot of maintenance issues, which is not their fault, but their response has been a let down. My AC went out in June and it took them 6 weeks to fix it. Every time they would stop by, they would adjust something, for it to break within the next few days. When it stopped working, it would take them over 8 hours to respond, and one time my apartment was over 92 degrees. I had to miss several days of work due to this and it cost me and they didn't... read more
Current Resident One of the best parts about living here is my unit was a model. I have been living here since the end of January 2020. Doesn't mean I haven't seen any scorpions or snakes while residing here. Although someone came out to spray it was for bugs. The apartments have had a lot of changes since January including the professionalism with the people at the leasing office. Unless you are meeting with Molly, Ram, or Sonya. Just walk away. No one else knows how to conduct business outside of them three I mentioned. I ... read more
Business response:
Thanks for taking the time to complete the recent review. We appreciate our residents sharing their experiences with us and continuing to make The Carlyle At South Mountain their home. Thanks Community Manager
Frequently asked questions about Carlyle at South Mountain Apartments
How is Carlyle at South Mountain Apartments rated?
Carlyle at South Mountain Apartments has a 3.1 star rating with 373 reviews.
When is Carlyle at South Mountain Apartments open?
Carlyle at South Mountain Apartments is closed now. It will open at 10:00 a.m.