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The Griffin - Dallas
- Residential Leasing
- Dallas, TX
About this business
Location details
1001 Ross Ave, Dallas, TX, 75202, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 09:00 a.m. to 6:00 p.m. | |
| Tue | 09:00 a.m. to 6:00 p.m. | |
| Wed | 09:00 a.m. to 6:00 p.m. | |
| Thu | 09:00 a.m. to 6:00 p.m. | |
| Fri | 09:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 5:30 p.m. | |
| Sun | Closed |
CURRENT RESIDENT The previous complaints for this community still ring true! I have lived here a little over a year now and they have changed management 4 times with this last time changing the management company all together! The new company BH MANAGEMENT, is horrible. The office staff is not friendly! Yes, we switched management a few times before changing management companies but all of those people in the office were always nice and engaging. They kept the glass doors open and were inviting. The new staff, never looks up... read more
Do NOT move here - ZERO STARS I've lived here a couple months now and initially it was a really great place. The management company had accommodating hours for people who work real jobs and they assisted with any issues immediately. The old management company also housed all packages in office, which prevented theft. The new management company (BH Management) is horrible. They do not follow through with any customer relations, they close at 5 causing packages to be left at your door and STOLEN (I've had 3 packages stolen in ... read more
apartment shopping. I have been trying to get in contact with these apartments for a little over a week now. They do not respond to emails so do not bother. I really was interested in getting a tour and seeing what the area is like but I rather not. If they cannot return simple emails then I doubt they will be decent leasing agents. I do not even want to get caught up with poor customer service. Some of the reviews have scared me. no longer interested.
Business response:
We are so sorry to hear about issues you've experienced at 1001 Ross. We strive to deliver the best in customer service and solve issues promptly, so if you could contact our office, we would be happy to address your concerns. We want to make your experience better! -1001 Ross Management
Current Tenant Do NOT move here! You have been warned. I was hoping for a great downtown experience in a nice complex but has been horribly managed and can't wait for my lease to be up. I will warn everyone I can to avoid this property. The manager is unprofessional and does NOT care about the tenants. I would never recommend anyone live here. Previous complaints are accurate. Save yourself the stress and pain from this property.
WORST APARTMENT EVER The leasing office constantly changes ownership. We are on our 3rd management group in the 10 months we've lived here. And the get worse each time. The fire alarms have gone off about a dozen times in the 10 month span, and the leasing office never has a reason or excuse for it. There is currently a very loud party in one of the apartments that is rattling my windows at 2am. I've asked the tenant and the office, and neither have helped out. There are constantly 3am pool party wake ups of people slamming ... read more
Business response:
Thank you so much for your feedback and I apologize for the experiences you have had. We do realize the fire alarm is an issue and unfortunately in reaching out to the fire department we have been told there is nothing that can be done as it is against fire code to make changes so it can not easily be pulled by anyone at any time. We do have courtesy patrol every evening but obviously they won't catch everything. Anytime you have an issue, please contact the police department. We are currently working on additional policies ... read more
Friendly staff dirty residents I've lived here about three months so far and I want to say that the layout of my apartment is great and people I have over also love it. 1001 ross is also a great value you would be hard pressed to find a better deal anywhere in the downtown Dallas area. Cons are the office has a 10 to 5 schedule making it hard for people who work to get packages or pick up paperwork from the office. That's minor though considering they have hours on the weekends. The worst part about this place is the residen... read more
Business response:
Thank you for your recent feedback. Good news! We now have a package locker system making it much easier to collect packages on your time schedule. The office is open from 9:00 until 6:00 M-F, Saturdays 10:00 - 6:00 and Sundays 1:00 - 6:00 as well. Please note these hours will change with daylight savings time. We have been working diligently to keep spaces as clean as possible. We greatly appreciate your residency and comments.
Frequently asked questions about The Griffin - Dallas
How is The Griffin - Dallas rated?
The Griffin - Dallas has a 3.6 star rating with 155 reviews.
When is The Griffin - Dallas open?
The Griffin - Dallas is open now. It will close at 6:00 p.m.