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2828 Royal Oaks
- Residential Leasing
- Houston, TX
About this business
Location details
2828 Hayes Rd, Houston, TX, 77082, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 5:30 p.m. | |
| Sun | Closed |
Don’t. The gym was raggedy and had broken equipment for years. Don’t be fooled by the pics online are recent renovations. The Texas pool has always been closed. The pool nearest the office was closed as well for 2 YEARS and then RECENTLY when it opened you had to have a wristband. The wristbands weren’t an issue until residents literally threw parties and left their alcohol in the pool and grill area. No big deal, I don’t care about my neighbors having a great time at the pool. It’s an amenity we all paid for and couldn’t us... read more
Business response:
Thank you for your review as we welcome all reviews in an effort to always improve. The large Texas pool is the only exteirior item that is pending renovation and it is scheduled to be completed in time for summer. We follow the guidelines outlined in the Texas Apartment Association Lease Agreement as well as our community policies in reference to all residents, rent payments, late fees, move out charges, etc. Should you wish to further discuss these issues, we would be welcome the opportunity with you. Please feel free t... read more
not the best communication I didn’t even move in to this place and for good reason. I applied and they never got back to me I called about 12 times and they responded 3/12 they were waiting okay at customer service but could definitely be better. Every time I called they would just blow me off and tell me to call later or that someone would get back to me (which they didn’t). I really tried to be cooperative but if they won’t answer my calls now there’s no way they were going to answer me as a resident.
Business response:
Thank you for letting us know. I have reached out to the leasing staff at City West. We will provide some training to make sure something like this doesn't occur again.
Don’t lease here I’ve been living here for less than a month and in that time my hot water heater and furnace both stopped working. It took them four days to come fix the hot water heater only for the maintenance person who came to say they don’t know how to fix the furnace. It’s been more than a week that I’ve been without heat in my apartment and even after calling and showing up in person to the office it still hasn’t been fixed! They are disorganized and have very poor communication skills one lady told me that the maint... read more
Business response:
We sincerely apologize for not meeting your expectations and inconveniencing your living experience. We strongly encourage you to file a formal complaint at https://karyamanagement.com/contact/ so that we may have this issue resolved as soon as possible. Our property's amenities and services are continuously being improved upon to the best of our ability and your feedback is valuable in this process. Thank you and we apologize again for this difficulty.
STAY AWAY! I don't usually do this, but today I've experienced the absolute WORST customer service from a company in the 8 years I've lived in Houston. Karya Property Management has some of the most awful employees that you ever want to deal with. I got a call from a regional employee and she was rude, discourteous, and unpleasant. I initially reached out to them, in hopes that they would understand my frustration with dealing with City West Apartments, as the leasing agents were dishonest and unorganized. They had terrible ... read more
Business response:
We strongly condemn any instance of disrespect, lack of courtesy, or unprofessionalism from our staff. As such, we encourage you to help us solve this problem by submitting a formal complaint at https://karyamanagement.com/contact/. By doing so, will hasten our efforts to investigate our staff’s behavior and ensure a positive community environment. We apologize again for this transgression. Thank you.
Worst deal in the world In the office, the workers are rude, they do not give you good attention, they do not give importance to your problems, they simply tell you that they have no answer or they cannot explain ... The manager is never available to speak with her and I spent two days without They came to fix my air ... It is the worst treatment I have ever experienced, it is not worth paying so much and not being well attended ... There are problems with cockroaches in short, a place where you cannot live ...
Business response:
Gracias por su revisión y aportación. Si tiene algo de tiempo libre, puede presentar una queja formal en www.karyamanagement.com/contact. Condenamos enérgicamente cualquier caso de falta de respeto, falta de cortesía o falta de profesionalismo de nuestro personal. Nos disculpamos nuevamente por esta transgresión. Gracias
Overrated, trash apartments This Property is TRASH! Look very closely. From the rude management to the high crime rate, poor lighting/busted lights, and requests to fix falls on deaf ears. Cars are constantly being broken into, security guard nowhere to be found or seen. Person found deceased in a car(murdered) no letter from management. Property upkeep is very poor; trash, bugs, roaches, wild cats everywhere. For the price, it is not worth it.
Business response:
Thank you for your review and input. If you have some free time can you please submit a formal complaint at karyamanagement.com/contact, so we can have these issues logged into our system and we can find ways to have this not happen again. We strongly condemn any instance of disrespect, lack of courtesy, or unprofessionalism from our staff. We apologize again for these transgressions. Thank you
Not the place to live. Ever The worst type of management! The worst type of people. Will get over on you when they can. Shadiest place to live. Also infested and thieves.I placed a work order and came home to a missing firestick. I wouldn’t ever live here again.
Business response:
We sincerely apologize for not meeting your expectations and inconveniencing your living experience here at City West. We strongly encourage you to file a formal complaint at https://karyamanagement.com/contact/ so that we may have these issues resolved as soon as possible. Our property’s amenities and services are continuously being improved upon to the best of our ability and your feedback is valuable in this process. Thank you and we apologize again for this difficulty.
Trash This is the worst apt I have ever lived in. Rude management. Broken mailboxes, infestation of cockroaches, never able to get in contact with manager. When I told them I had mold in the bathroom all they did was spray some bleach. It’s still there. After I told them about a crack that is getting worse they just painted over it. Don’t waste you time or money into this place because you will ending losing more. Trash.
Business response:
Here at City West, we strive to offer the best in tenant satisfaction and service. Such an inconvenience to you is unacceptable and we'll work to immediately mitigate this problem. Please fill out a form at https://karyamanagement.com/contact/ in order for us to have this in the system and for our maintenance staff to be alerted. We apologize again for this difficulty. Thank you.
Please just live somewhere else I can’t wait till my lease is up and I haven’t even paid my first months rent. It’s miserable spider webs, and bugs everywhere roaches whatever you can think of.. the manager never comes out of her office to speak with you personally very unprofessional they don’t care about what you are going through or what you feel AT ALL I can promise you that. This place doesn’t feel like home I don’t know why I didn’t listen to the reviews I got caught up in the perfect floor plans I’ve paid almost 400.0... read more
Business response:
We apologize and are saddened by the review. We try very hard daily to maintain a high level of customer service and ask for you to come in and speak with our manager today. We want to help and need your assistance in doing so.
Frequently asked questions about 2828 Royal Oaks
How is 2828 Royal Oaks rated?
2828 Royal Oaks has a 3.4 star rating with 676 reviews.
When is 2828 Royal Oaks open?
2828 Royal Oaks is closed now. It will open tomorrow at 9:00 a.m.