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Thornbury at Chase Oaks
- Residential Leasing
- Plano, TX
About this business
Location details
7101 Chase Oaks Blvd, Plano, TX, 75025, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 5:30 p.m. | |
| Sun | Closed |
Unlivable Conditions After Flooding — Management Refused to Help I lived at this property for 8 months with my child and dog, and it turned into a nightmare after a severe storm caused major flooding in my building. Multiple units were affected, but mine was one of the worst. My entire bedroom carpet was soaked, water was visible when walking on it, my closet was flooded, the bathroom was affected, and the drywall was completely soaked. Because the bedroom was unlivable, my child and I were forced to sleep on the couch. I as... read more
Business response:
Hi Denzel, thank you for your honest feedback. We’re truly sorry that your experience at Thornbury at Chase Oaks has not been up to the standards we strive for. Please call us at (972) 517-5644 to discuss your concerns, as we’re committed to ensuring a positive environment for all our residents.
MISERABLE place to live. I lived here for the past two years since I was attracted to the relatively low rent, and you get what you pay for. This is the kind of apartment that paints the room white and calls it "renovated". The buildings are old and not well maintained at all. The faucets are janky (if they work at all), every set of blinds are busted, grime and obvious wear and tear is visible on all fixtures and appliances. In the past year, I've noticed cockroaches and pantry bugs, so their "pest control" has been declini... read more
Move in My move in at this apartment was the most stressful thing and such a bittersweet experience. I applied back in August and got accepted in September and my move in was November ( I love to do things in advance so i don’t rush last minute). When I toured the apartment I loved it and told the agent that I wanted the same and I knew it would be some differences and all but not how I expected to be. The day of my move in, I got in the apartment everything was dirty, poop in the toilet, dishwasher nasty and more. Not to me... read more
Business response:
We are disappointed to hear about your move-in experience. Please accept our apologies for the issues you faced. Thank you for sharing your feedback.
Disappointing Experience with Thornbury at Chase Oaks Apartment Complex I have had an utterly disappointing experience with this apartment complex, and I feel compelled to share my grievances to warn potential renters. My patience has worn thin after submitting multiple maintenance requests that have gone unanswered. Upon moving in, I was welcomed not by a clean, ready-to-live space, but rather by the remnants of the previous tenants. Belongings and trash were scattered throughout, leaving me questioning the cleanliness stan... read more
Business response:
Hi, thank you for your feedback regarding the delays in our maintenance service at Thornbury at Chase Oaks. We sincerely apologize for any inconvenience this may have caused and appreciate your patience. Please know that we address maintenance requests in the order in which they are submitted, with priority given to urgent matters. We understand the importance of addressing your concerns promptly and regret falling short of your expectations. Please reach out to us at (972) 635-4152 so that we can discuss your concerns furth... read more
Absolutely terrible place to live These apartments are the absolute worst apartments I have ever stayed in. I moved here in February of 2021 and my lease was up February of 2022. The maintenance are ABSOLUTELY TERRIBLE. They would come and fix one thing just for another to break. I have a loud knocking in my wall in the master bedroom the entire lease. The knocking would start everyday at 6:30 am and would come on randomly. When reported to the office the issue was never fixed (my neighbor also had the same issue). I have mu... read more
Business response:
We apologize for the negative experience you had during your stay at our community. We understand your frustration with the issues you mentioned and we thank you for bringing them to our attention. We take your feedback seriously and will address these issues to improve our services. Please reach out to our management team directly so we can rectify these issues. Thank you!
Not worth your money Honestly, I think your better off at a different apartment. The complex and staff has completely gone downhill. The clientele that now lives around this apartment complex is dirty and unkept. Neighbors down the hallway got into a fight and broke a large full body mirror that sat in the hallway with broken glass for 2 weeks. After reaching out to staff, it still sat for another 2 weeks. There is mold growing out of the ceilings, the shower walls are peeling bc they paint them, and we can smell straight we... read more
Business response:
Thank you for your feedback. First off, we'd like to apologize that your experience in our community is not the 5-star one we always strive for. We are disappointed to hear that you've encountered complications with parking and maintenance during your stay. We would relish the opportunity to discuss these topics and work toward finding prompt solutions that will improve your stay with us. At your convenience, please contact our front office. We look forward to giving you the attention that is needed and hopefully make things... read more
Poor Management We have lived here for the past 5 years so we know how bad the services has gotten in the past couple of years. I would not recommend living here unless you have to. We have had a water leak from the AC unit in ours apartment for about 4 weeks now. Each time they're tried it fix it has made it worse. Finally they replaced the part in the AC and now the AC doesn't work at all. Just before the July 4 holiday. Now we don't have AC and it's 88 degree inside. I have called the emergency number about 6 times and no... read more
Business response:
It's upsetting to hear that you did not receive the top-notch service we strive to provide. Unfortunately, we were unable to locate you in our system as a leaseholder or occupant. Please reach out to us at (972) 843-7091 at your earliest convenience so we can work towards a resolution.
Not a good place! Oh man! I have so much to say. I was suppose to move into this apartment community on May 16th, but upon arrival the apartment had not been adequately clean or the make ready had been not finished. There was dust and cob webs caked up on the walls and the door frames. The floors were not cleaned, the base board looked dirty and inside of the cabinets were dirty. The guest bathroom had not been resurfaced, there was yellow staining in the grout of the shower. There was some kind of black substance in the sin... read more
Business response:
Jerica M., we deeply regret to learn about the situation you have described. We take our residents' comments very seriously and would appreciate the chance to look into this further. If you are willing, we would like to discuss how we can make your stay more enjoyable.
Poor ethics of leasing staff I had requested for a security deposit refund, even after calling them several times the only response I get is we are working on it and will respond in a day or two and they would never respond back. Ultimately they don't want to refund. Seems like they prefer quick money over long term customers.
Frequently asked questions about Thornbury at Chase Oaks
How is Thornbury at Chase Oaks rated?
Thornbury at Chase Oaks has a 2.9 star rating with 402 reviews.
When is Thornbury at Chase Oaks open?
Thornbury at Chase Oaks is open now. It will close at 6:00 p.m.