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The Arden at Cypress Station
- Residential Leasing
- Houston, TX
About this business
Location details
905 Cypress Station Dr, Houston, TX, 77090, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 5:30 p.m. | |
| Sun | Closed |
Reseña Positiva Review: I want to express my gratitude and recognition to the management of The Arden at Cypress Station, especially to manager Angie, for her professionalism and commitment in resolving the plumbing issue that affected my apartment (H1) and the surrounding common areas. For months of waiting and multiple reports, I had not received any real solution to this problem. However, it was only when Angie took over the management of the company that I finally received a response and the situation was resolved. From ... read more
Business response:
Thank you for your review. We are privileged to have been able to assist you with the plumbing issue and improve your living experience at The Arden at Cypress Station.
Outstanding services Positive: Professionalism, Quality, Responsiveness, Value! As a first time renter they walked me though the entire process. They were extremely patient with me, professional and respectful. I’m very happy with my choice! Kudos to Maria and Nick for being such bosses! Made my 2020 worth it! ??
Business response:
Thank you for the wonderful review and for taking the time to share your feedback. Our priority is resident and guest happiness and we are thrilled that we met that mark! Kind folks like you make our job a pleasure. Thank you again, your words are truly appreciated. Best Regards, City Station
Outstanding Customer Service This is to compliment the three ladies in the office at City Station Apartments, Rosa, Cortney and Nuria. They are patient, hardworking, diligent, they work Monday thru Sunday and they are simply outstanding. Signed - Willie Charles Wyatt
Business response:
Thanks for sending your feedback, Willie. We're so glad that our leasing staff made your experience at City Station a positive one. We promise that you'll see that same attitude in everyone here, and hope you'll be happy with us for years to come.
Wyndham Park Apartments My first impression of my apartments was like yeah i can live here.. My apartment is well kept clean, the maintenance guys are always willing to help, the community here is nice and quiet and most of all the leasing office associates are really nice. I wouldnt ask for a better place to live and thankful for you guys to help me find wyndham park apartments.
Horrible Management This place has horrible management and extra fees are added to your rent each month! They don’t fix anything but the outside of the complex to attract new tenants. The phones are never answered the manager is never in and staff can’t answer questions apparently without her. I’ve been here under a year and each month nothing is resolved unless you go to the office and be disrespectful even then you’ll still get no results. Save yourself the trouble and keep looking for better. When I moved in they didn’t c... read more
Unbelievable I moved in this apartment May 2nd and there were holes in my cabinet . My carpet wasn’t placed or sealed on the floor correctly slipped and the whole thing came up cheap carpet , there is a place in my kitchen where the floor is coming up . The day I moved in the crew left food and there clothes on my floor , my air only works down stairs and Now my apartment is flooding from where the washer and dryer is suppose to be . I won’t give any more money until it’s up to par !!!!! And I will sue if I get evicted becau... read more
Worst communication I do not recommend even touring I signed a lease on an apartment that I was told had a featured I wanted. The day before I was scheduled to move in I was told this unit didn't have that feature and a unit wouldn't be ready for several more days. I called them out for lying to me, the property manager defaulted to "our system said it had the feature, but we don't actually look in the apartment to verify. Just like we don't verify if it has a bathroom or not." It's your property, your system, and your staff... read more
Business response:
This is important feedback and we appreciate it. It's certainly not our intention to mislead our residents, and we apologize for any confusion. We're happy to speak with you further and answer any questions you may have so please contact our Resident Services Department at living@valiantresidential.com. We work hard to provide our customers with the best support and hope you will give us another opportunity to demonstrate this.
Terrible maintenance job I should have looked into this place more. I stayed here for 7 months on a short term lease. The apartments look nothing like the pictures (obviously) but I paid extra to stay at the most updated apartment but constantly had shower and drainage problems. It isn't in the safest part of town and you would think its okay considering its "gated" but the gates are almost always broken and wide open for anyone to enter. On top of the house not being updated, I have to put work orders every month because SO... read more
Business response:
Hello, we're very sorry to hear that you were unhappy with your experience. Feedback like yours is what drives us to improve and if you're open to it, we'd like to look into the issues you're experiencing. Please reach our Resident Services Department directly at living@valiantresidential.com and our team will be happy to assist and help resolve these issues.
Regret choosing this place Terrible pest problem!! Office doesn't take any complains seriously and take very long to respond to maintenance issues. A bunch of hidden rent fees. And the neighborhood isn't great. Heard gunshots multiple times. The plan is cheap, but I'm sure you can find a lot better for this price.
Business response:
Thank you for your detailed feedback regarding your experience at our community. We understand from your comments that you are frustrated by several aspects of our community, and we’d like the chance to address your concerns. Will you please contact our Resident Services Department at living@valiantresidential.com soon? We assure you we are eager to connect and improve your outlook.
Frequently asked questions about The Arden at Cypress Station
How is The Arden at Cypress Station rated?
The Arden at Cypress Station has a 3.1 star rating with 218 reviews.
When is The Arden at Cypress Station open?
The Arden at Cypress Station is closed now. It will open at 10:00 a.m.