This profile has been claimed by the business owner or representative.
Mason Park Apartments
- Apartments
- Katy, TX
About this business
Location details
222 Mason Creek Drive, Katy, TX, 77450, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:30 a.m. to 5:30 p.m. | |
| Tue | 08:30 a.m. to 5:30 p.m. | |
| Wed | 08:30 a.m. to 5:30 p.m. | |
| Thu | 08:30 a.m. to 5:30 p.m. | |
| Fri | 08:30 a.m. to 5:30 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Roaches Parking is non existent!!! Roaches everywhere!!! It took me 4 days to move in because there was never any place to park and unload the truck. If you are not home by 3pm you will have nowhere to park. If I'm paying rent then I should have a parking space. They are more concerned about the pool than the actual apartments. They are not luxury at all. The toilet is like a training potty! The carpet is old and paint all over it! The cheap peel and stick vinyl floors are all scratched up. I reported this and they did nothi... read more
Business response:
We set a high standard for ourselves, and our community we’re so sorry to hear this was not met. Please give me a call to discuss 281-492-0405
HORRIBLE!!! DO NOT LIVE HERE These apartments got a new management, Grey Star, and they are HORRIBLE!!!! Worst management team I have ever dealt with. I have lived in these apartments for over a year and they changed management in the middle of my lease. Grey Star management at Mason Park is incredibly rude, very unorganized, and don't seem to have an understanding of any computer system they use. I STRONGLY RECOMMED YOU DO NOT LIVE HERE!!!!!!
Business response:
Thank you for your feedback. Our goal is to present a positive, dignified and businesslike image at all times through our appearance, behavior, and interactions with others. If we failed to meet your customer service expectations, we sincerely apologize. Please contact us at281-492-0405 so we can address your specific concerns. We look forward to speaking to you soon!
Do not move here I give this a one star. I moved here 10 months ago and everything seemed nice an clean. Until one day my roof in my living room started to leak. I took pictures and showed it to the manager within minutes. I would call every week to the front office to let them know I needed it fixed and they kept saying it would be done the next day. They did not come and fix the leak until 3 weeks later ! . I was very outraged. Office staff is very rude and unprofessional. On another occasion my garage had gotten broken in... read more
Business response:
Thank you very much for your feedback. Greystar recently took over management in July of 2017. I'm sorry to hear of your issues with prior management. We value our residents and community and take pride in providing a great place to live. Our goal is to present a positive, dignified and businesslike image at all times through our appearance, behavior, and interactions with others. It doesn't appear that you still reside at our community and we regret that you weren't satisfied with your experience at Mason Park. If you are e... read more
Poor help. All the employees do there is gossip about the residents. They don't help you with your issues and take forever to help out when as for maitnence.. Overall I would not consider living here. Their prices are over the roof and the apartment is not luxury at all.
Unprofessional Staff The Manager and the employees are unprofessional. Every time you have an Issue. The manager gets upset. It seems that the manager cant handle the Problems and Issues. He tries to ovoid the issue. We need a new staff. This place is getting worst.
Seen some unreasonable reviews! This is an aging (10 plus years) complex. Things are bound to go wrong. Old appliances just don't work as well as new ones. Settling occurs! Tub in my unit is not level, but it works! Kids will be kids! I remember when I liked to party too! Living next to the Katy freeway (two blocks away) will obviously cause noise. That's the price of convenience! Times are still tough! people share apartments (even if not on the lease) because they may need help. So there is going to be a shortage of parkin... read more
Frequently asked questions about Mason Park Apartments
How is Mason Park Apartments rated?
Mason Park Apartments has a 4 star rating with 388 reviews.
When is Mason Park Apartments open?
Mason Park Apartments is closed now. It will open tomorrow at 10:00 a.m.