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Mason Park Apartments
- Apartments
- Katy, TX
About this business
Location details
222 Mason Creek Drive, Katy, TX, 77450, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:30 a.m. to 5:30 p.m. | |
| Tue | 08:30 a.m. to 5:30 p.m. | |
| Wed | 08:30 a.m. to 5:30 p.m. | |
| Thu | 08:30 a.m. to 5:30 p.m. | |
| Fri | 08:30 a.m. to 5:30 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
New Management is very Professional I am new to Mason Park but am very encouraged by the new management and ownership. The maintenance staff has been very responsive to a couple minor issues that I had. The office staff so far has been very polite and professional. I love the location and so far I am very encouraged.
Business response:
Thank you very much for your feedback. We value our residents and community and take pride in providing a great place to live. Your positive comments mean a great deal to us because we truly strive to have loyal residents.
What a wonderful place to call home... I have been living and calling Mason Park my home for 2 years now and I am very satisfied. I absolutely love the area and little community around me. The grounds are taken care of and it always looks neat and nice on the exterior. You can tell management and maintenance takes pride in their apartments and are always striving for the best. Whenever I have a work order placed, it is taken care of and looked after with 110% within 1-2 days. Any problems, major or minor, is taken seriously ... read more
What I call home! I've been living at Mason Park for two years now. I absolutely love it! Great access to i-10 but still close enough to enjoy the safety of a reserved Katy community.
Mason park apartments I absolutely love where I live. The front office staff is absolutely amazing and very caring. When I moved in they helped with movers and found the perfect move in date that worked perfectly for me. Chris up at the front office is always on top of his job and is always helpful when i call about little things like doors creaking and maintance is right over to fix it up. The pool is amazing I just really love where I live. Thanks mason park!!
Excellent Place to call HOME The community is beautiful, the grounds are kept neat and clean. The pool sparkles, the dog park is nice and clean. It also helps when the residences are in compliance to keep our community beautiful, paying our rent on time and showing respect to all residence and the property. The office personnel is professional, courteous and they kept the residence informed about community events. You can tell the property management cares about the apartments, because they do checks to make sure that everyt... read more
I have no complain whatsoever! I'm glad that i chose this place to live in. I am 100% satisfied with my stay so far...
Mason Park ... My Home For the past 4 years my family has lived at Mason Park. It is very well located for shopping, movies, roadways, hospitals, etc. the staff is led by Shelly. They are very professional and Shelly knows how to run a community. The maintenance guys are always here when you need them. There is security on property and many amenities. It is easy to call Mason Park home.
Don’t Do It On my move in day, I was only an hour away from my move in time when they called stating my apartment was ready. I was already packed up and on my way to the apartment complex when I got the call. I had no choice but to take the other option, which was a complete downgrade. Management is never available and I’ve had a hard time getting ahold of maintenance. My AC, water heater, and dishwasher were broken and it took 5 days for them to finally come and fix them. This was after submitting 2 online requests and 4 ph... read more
Business response:
Thank you for your recent feedback. We value our residents and take pride in providing a great place to live. We are eager to address your specific needs in an effort to improve your experience. Please contact us at 281-492-0405 or masonpark@livehilltop.com. We look forward to speaking to you soon!
Moving Out ASAP You certainly do not get what you pay for. I can get a brand new apartment for what I’m paying, the counters, appliances, and cabinets are very out dated. If you’re even trying to get in touch with the office, it is IMPOSSIBLE!! The apartments are not well taken care of, when I’ve called to fix things they have done a terrible job on top of the fact that the paint job and other things were terrible the moment I moved in. Find a new place that doesn’t charge you this much.
Business response:
Thank you for your feedback. Our goal is to present a positive, dignified and businesslike image at all times through our appearance, behavior, and interactions with others. If we failed to meet your customer service expectations, we sincerely apologize. Please contact us at 281-492-0405 or masonpark@livehilltop.com so we can address your specific concerns. We look forward to speaking to you soon!
Frequently asked questions about Mason Park Apartments
How is Mason Park Apartments rated?
Mason Park Apartments has a 4 star rating with 388 reviews.
When is Mason Park Apartments open?
Mason Park Apartments is closed now. It will open tomorrow at 8:30 a.m.