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Hanover Place
- Retirement Homes
- Tinley Park, IL
About this business
Location details
16851 S Harlem Ave, Tinley Park, IL, 60477, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:30 a.m. to 5:00 p.m. | |
| Tue | 08:30 a.m. to 5:00 p.m. | |
| Wed | 08:30 a.m. to 5:00 p.m. | |
| Thu | 08:30 a.m. to 5:00 p.m. | |
| Fri | 08:30 a.m. to 5:00 p.m. | |
| Sat | 10:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
My husband and I am doing great at this community. We really like this community, everyone is very friendly. The community looks great and very clean. Our apartment is very nice and some one comes and cleans for us once a week. The residents at this community are very friendly and welcoming. I have no complaints about this community. I would recommend it because our experiences have been great.
This place use to be a nice place for seniors with activities and care. After new management took over the rent went up to [removed] charged for lights on top of that charges if you have more than one tv with cable. You’re charged to eat dinner. Changed from senior living to senior adult to add prices. Apartments don’t cost that much! Then charge extra charges. No care or consideration for the elderly. No maintenance no extermination. Just collection. Management is a body in the building. Ask a question of concern you get an... read more
Business response:
We're disappointed by your review and would love the opportunity to talk with you about your concerns. Hanover Place is an active adult community, and that does mean that meals are not provided. We have a dedicated maintenance manager and work hard to stay on top of maintenance requests, and there is monthly pest control. If there are maintenance items that have not been addressed or if pest control needs to come out more frequently for an acute situation, please contact us right away. We hope to work with you to rectify you... read more
Building has inadequate gas supply leaving some residents without heat. Staff doesn’t return phone calls.
Business response:
Brian, thank you for your concern for your loved one. We did have several furnaces that needed maintenance last week with the unseasonable cold, and each of them were addressed. Please call the leasing office directly if your loved one is still experiencing any issues. We want to be sure to get things addressed right away!
I would have a problem recommending them. Don't believe anything the management team says. They trick you into believing you're getting the best for your [price removed]. My apartment was so nasty with mold crawling the shower. My carpet filthy with black spots. I am paying an extra [price removed] for stainless steel appliances. I was to have white cabinets none of that happened. I am there and still don't have it. I'm disappointed. I have moved away from Hanover. It just didn't work out.
Business response:
We are disappointed to read of your experience and dissatisfaction. The safety and well-being of our residents is our number one priority, and we would take any concerns of mold very seriously. We carefully inspect our residences prior to a new resident moving in and make any necessary renovations to ensure the product we deliver meets our high standards. Hopefully while you were at our community you shared your concerns with our staff; if not, please give us a call at 708.633.1700 so we can ensure the changes we have made o... read more
At one time, the staff was excellent and the residents were terrific. The staff is different and most of the residents I, knew have gone. The service became poor about needed repairs. There was always broken appliances in the laundry room. The staff changed every few months. I was overcharged on my rent for several months and the manager was too busy to see me . Then I was told I would have a huge rent increase,. Therefore, I moved. There is a new staff, so I the residents have better conditions.
don't walk RUNN!!!!!! this place has mold in the entire building and management just paints over it which leaves residents sick they don't care about your family member they just want your rent!
They have all new staff. I would recommend you find a new place to move to. We as seniors there is no security here. After five o'clock or five-thirty in the evening we are on our own. There are emergency numbers to call if you need something. The food is catered in and you get a free breakfast. The dinner is catered in and you pay for your dinner. It depends on the meal that day on the price you would pay, I believe the price is set at $13 for dinner. There are no staff here on the weekends.
Owners and management company just don't seem to care and definitely do not follow through. If you think this is the place for you, at least speak with a few residents before you sign anything. The community rooms are beautiful and they remodeled some of the units, but make sure any work you need done is completed before you sign a lease. Read the lease carefully, especially your "move-in" date. Issues include residents smoking (at night) right outside one of the main doors and you have to walk through a cloud of smoke to go... read more
Frequently asked questions about Hanover Place
How is Hanover Place rated?
Hanover Place has a 4 star rating with 92 reviews.
When is Hanover Place open?
Hanover Place is closed now. It will open tomorrow at 8:30 a.m.