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Derby Park
- Residential Leasing
- Grand Prairie, TX
About this business
Location details
606 W IH 30, Grand Prairie, TX, 75050, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 5:30 p.m. | |
| Sun | Closed |
Happy resident Easy access to major highways. Great space, not tight. Beautiful landscaping. My maintenance well maintained. Been here 7 years.
ZERO CUSTOMER SERVICE My son moved into Derbys Apartments in mid-March this year. Since day one he has been asking for repairs to the air conditioning without success... It is now the end of June and in the last 3 months at least 3 times a week he has had to leave the apartment and go sleep at my house or at a friend's house due to the extreme heat. Not to mention the strong smell that the apartment still has due to the refrigerator, which when we moved in, we found something nasty inside it. I believe that the management of... read more
Business response:
Hi Izabel, we’re truly sorry to hear about your son’s experience at Derby Apartments. We also apologize for the unresolved maintenance issues, the air conditioning, and the condition of the apartment at move-in, including the lingering odor. Please contact us directly at (972) 262-2784 so we can take immediate steps to resolve these issues. Thank you for bringing this to our attention.
Hidden Mold If you have children do not move here. They just cover their mold with paint. If your child ends up with mold sickness, that’s why.
Business response:
Hi Jasmine, we’re truly sorry to hear about your concerns regarding mold. The health and safety of our residents—especially families—is extremely important to us. Please contact us directly at (972) 262-2784 so we can look into this matter immediately and work to resolve it. Thank you for bringing it to our attention.
Terrible business practice On Wed August 16th 2023, I was informed that my application was approved and to remit payment in the amount of $2,200.68. I paid the requested amount and the $250 deposit to secure an apartment. I was informed the following week that the unit they had for me would not be available, and they offered me a different unit, which I accepted with a move in date of August 25th 2023. I received a phone call from the office on the 24th of August letting me know that they did not have a unit for me. I was ag... read more
Stay Away Worst Experience from Day 1. Apartment was dusty and dirty when we moved-in. Maintenance is slow and cant fix anything. Management is not always helpful. Buildings are old and doesnt have sprinklers. Pool area is dirty everytime we go there.
Business response:
Hello, thank you for bringing your concerns to our attention. We strive to provide our residents with a pleasant living experience, and we sincerely apologize if you have been displeased. Please know that your satisfaction is our goal, and we will make every effort to achieve this. At your convenience, please get in touch with us at mgrderbypark@dayrise.com.
Dont Waste Your Time. I just moved here and there are no lights in the bedrooms or the the living room. The breezeway is so dirty spider webs, dust etc. the lights dont even work where I am. The stove in my unit looks so old and outdated. There are Racoons all throughout the complex. The Patio's are ragedy looking and not secure at all, my microwave is hot glued together. This is only HALF of whats wrong with my unit, If you dont come inside the unit and actually look around then dont even bother.
Business response:
We're sorry to hear that your move-in hasn't lived up to your expectations. We aim to provide an attractive community for the best price and are eager to address these concerns as soon as possible. We'd like to gather all the details, so please email us at mgrderbypark@dayrise.com at your earliest convenience so we may restore your confidence and enthusiasm about your new home.
Poor Customer Service/ Horrible Place to live Not enough characters to explain the problems that I’ve experienced. The office staff lie and are not responsive to simple issues. After complaining to corporate they became much more pleasant! The apartments themselves are old and run down definitely not worth the price!
Business response:
Thank you for sharing your feedback and alerting us to these concerns about your experience. We're sorry to hear that you're disappointed, especially regarding service by our team. We'd like to restore your confidence, so please feel free to contact residentsupport@dayrise.com so we can gather additional details.
AMERICAN ROACHES!!!! Be careful with these apartments, I was living from November2017 until February 2018, I could not stay longer in that apartment since they are full of BIG cockroaches, and they never gave me solution to that problem, and they did not care either that my babies could be affected by these American cockroaches
Business response:
We're sorry to hear that an otherwise pleasant stay in the community has been tarnished by some less than ideal customer service. We do our best to be prompt, personable, and, above all else, professional when assisting residents and apologize that this has not been reflected in your experience. We hope that in the future we will be able to treat you to the quality customer service you deserve and hopefully, improve your overall experience. Please, if you would like to discuss this feedback in further detail, do not hesitate... read more
Do NOT consider this place!! Do not spend your hard earned money on this place ! Management is horrible! Please go somewhere else, if I could give this place negative stars I would. 1 star is not enough. Don't even give them your time!
Business response:
We're sorry you're having a negative experience as customer service is important to us. It's hard to respond to anonymous reviews and we would like to assist you. Please contact the management office directly so that we can rectify your issues. You can contact us M-F 9-6, at 972.262.2784 or email us at community email mgrderbypark@dayrise.com.
Frequently asked questions about Derby Park
How is Derby Park rated?
Derby Park has a 3.1 star rating with 315 reviews.
When is Derby Park open?
Derby Park is closed now. It will open at 10:00 a.m.