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Avalon at Chase Oaks
- Residential Leasing
- Plano, TX
About this business
Location details
801 Legacy Dr, Plano, TX, 75023, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 5:30 p.m. | |
| Sun | Closed |
Issues Go Unanswered! It's Like Pulling Teeth! I have lived here for a few years, and it has been nothing but issues from the very start. There are always issues with the AC. Getting someone to come and fix it is incredibly difficult. I have been told...for multiple issues..."that someone will come out today." This never happens. I never get a human when I call the office. If I leave a voicemail, nobody calls me back. It is incredibly frustrating when you are paying to live here, and issues are just going unnoticed.
Business response:
Hi, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We would like to have a better understanding about your experience. Please reach out to us at (972) 517-2997 at your earliest convenience and we will do our best to resolve this with you.
Very old apartment Nice location but old apartment unit. Electricity reached $300 during winters. Had issues with AC every start of winter and summer. It says it’s a gated community, but the gates are always broken. Especially the main gate. The key FOB never worked for the duration of my stay (1.4 years).
Business response:
Hi! Thank you for taking the time to share your experience with us at Avalon at Chase Oaks. We'd love the opportunity to resolve any issues and make you a happy resident. Please reach out to us so that we can work toward a solution. Thank you!
Stay Away Horrible Place to Live in Plano All Good Reviews are paid and they are not residents of property. I am Residing here for more than 1 year. Apartment is very old and No maintenance. All residents are Moving out because of Poor Management and Mainly Maintenance people. Gym won’t work. Air conditioning systems always have trouble.Everything in this Property is simply worst. Always hot water issues. Even we call Property Manager they won’t respond simply ignore our concerns.
Business response:
We apologize for the poor experience you've had at our community. We take your feedback seriously and will address these issues promptly. Our team is committed to improving the property to enhance your living experience. Thank you for sharing your experience with us. We appreciate your feedback and encourage you to reach out to us directly to discuss your concerns further.
Terrible Management and Maintenance Management and maintenance are nonexistent. My AC hasn't worked properly in weeks so the temperature has been anywhere from 80° to 100°. My AC unit has been leaking water for at least 48 hours and despite me calling the emergency maintenance number and having to leave a voicemail, nothing has been done. There are pools of water on my bathroom floor and I'm sure mold and mildew will soon grow in this heat. Gym equipment has never worked since I moved in. Management doesn't answer or return ... read more
This place sucks, beware! I lived there for five years. They have an ant infestation every spring with the rain. The kitchen floor is alive with ants. Maintenance does nothing. You can watch the ants along the patio go right into the building then come out behind the molding in the kitchen. When I informed the office the rep said she laughed til she snorted, but did nothing about it. The dogs bark at all hours, the water is turned off weekly for a hot water problem they Never seem to solve. The flooring is cheap linoleum tha... read more
Frequently asked questions about Avalon at Chase Oaks
How is Avalon at Chase Oaks rated?
Avalon at Chase Oaks has a 3.4 star rating with 319 reviews.
When is Avalon at Chase Oaks open?
Avalon at Chase Oaks is closed now. It will open on Monday at 9:00 a.m.