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The Park at Walnut Creek
- Residential Leasing
- Austin, TX
About this business
Location details
12113 Metric Blvd, Austin, TX, 78758, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Terrible Unwarranted bills to collecting agency without contacting me first. I paid $200 for professional cleaning TWICE and they stated I owe $100 for cleaners. They're trying to make me pay $300 for the new vinyl flooring AFTER the tore out my 7 year old carpet. Also, bug infestation - roach infestation.
Horrendous Management GVA Property Management took over this complex months ago and have proven themselves completely incompetent at property management. The security gates to the complex have not functioned in 8 months, meaning anyone can drive through the gates and conduct drug deals in the parking lot, vandalize vehicles, and break into the mailboxes. Speaking of mailboxes, they were broken into 5 months ago and the damaged boxes have yet to be fixed, meaning residents with the affected boxes have to stand in line to pick... read more
Place flooded twice and had mold. Had to move out after my apartment flooded twice in one year and the new management didn't want to let me out of my lease. Saw maintenance people pain over mold while repairing my place.
Bad management My place flooded last month due to drainage problems. While they were doing repairs I saw their maintenance people paint over black mold. I am currently trying to figure out how to report it officially. Please don't rent here.
Do you enjoy incompetent management, random charges, and annoying neighbors? This may be the home for you! We planned to move in here during a pretty terrible time during the snowstorm, and were not told in advance that we CLEARLY needed gas for heating (had not lived in a place that needed gas for cooking/heating before). Our move-in date was pushed back weeks after we had payed the deposit and I totally understand these were unforeseen circumstances but could have been avoided had we been told many things in advance. We ha... read more
Business response:
Thank you for taking the time to leave a rating and your review for our community. We are always looking for ways to improve and appreciate all feedback. Our Team is dedicated to responding to the needs of all our residents in a timely manner. We apologize if this has not been the case for you and that you are having any issues with your neighbors. We would like to learn more. I welcome the opportunity to discuss this and your concerns regarding any other issues in your home at your convenience. Please feel free to call or ... read more
Don't waste your time. It was convenient. Everything else was bad. Upstairs neighbor stomped and would drop things on the floor at 4 am. The office never did anything. There was also 2 hypodermic needles near one of the dog stations that were never picked up and had been there for about 2 months before I left. THEY ABSOLUTELY NEVER ANSWER THEIR PHONE! The manager walks one of her dogs off leash and then yelled at us when my dog slipped out of her harness and ran at her unleashed dog. I moved out over a month ago, almost 2 mo... read more
Business response:
I am so sorry to hear how unhappy you were living at Madison at Walnut Creek. Please feel free to contact me at my office number 512-331-8544 so we can discuss the issues. I look forward to your call. Shelley Johnson Regional Manager
Frequently asked questions about The Park at Walnut Creek
How is The Park at Walnut Creek rated?
The Park at Walnut Creek has a 3.6 star rating with 440 reviews.
When is The Park at Walnut Creek open?
The Park at Walnut Creek is closed now. It will open tomorrow at 10:00 a.m.