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Silver Creek Apartment Homes
- Residential Leasing
- Dallas, TX
About this business
Location details
18949 Marsh Ln, Dallas, TX, 75287, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 5:30 p.m. | |
| Sun | Closed |
Do not rent If I could give zero stars, I would. On September 30th, I visited Silver Creek apartment. I spoke with Maxice and told her I would like one bedroom and one bathroom apartment. She advised me of what was available and asked if I would like to go on a tour. I said yes! Of course, she showed me a beautiful upgraded one-bed, one-bath apartment with stainless steel appliances and granite counter tops. I advised her that I liked that unit and wanted one that looked just like the model. She went over a couple different ... read more
WARNING, WARNING STAY AWAY DO NOT MOVE HERE. I have been here for 10 months and they have change office staff five times. Be aware the place is running over with roaches. Their pest control seems like they are feeding them instead of killing them. Also pay attention to what you sign on your lease. They will charge you for PDLW (property damage liability waiver) or RLL (renters legal liability) as another name so you have to pay an additional $15 monthly even if you have your own renters insurance coverage which is some bulls... read more
Very Disappointed So first thing is first I would not recommend anyone to move here because I asked when searching for a apartment moving in from another state what was the requirements to move in an they told me that I would need offer letter from my new job an my old job had closed an laid off everybody because of someone tested positive for Covid. An i had been out of work for around 6 months or so. So I didn’t have any old paystubs an the lady told me to send what I had an I did. And then after they took my $350 for proc... read more
They sign you in then neglect you My car and my girlfriend’s car got broken into ATLEAST 4 times in the year and a half we lived here. Maintenance was never reliable. You call the office and they just don’t answer calls despite you calling once an hour at a time (no one is that busy every time you call even on different days). INFACT here I am 5 months out from the date we moved out, and I noticed a hit on my credit. Well despite the fact we payed this complex every last penny according to them we owe them $256 for god knows... read more
Don’t move in here!!!!!! Really rate no stars. Worst apartments I ever dealt with. They changed my lease more than 2 times before even moving in. They told me I would get the biggest one bedroom available with everything upgraded. They then proceeded to call me days later saying my move in date would change to Saturday instead of Friday. Ok cool, they sent a new lease to sign and changed my whole apartment without letting me know. . Saying that my first apartment wouldn’t be ready for a while so I was like ok how long, only ... read more
Fin somewhere nicer for the same cost I cannot wait until my lease is up in less than 60 days and I can move far from here! Their “multimillion dollar upgrades” when they were supposed to be installing new carpentry is really used wood for siding, used gutters, and new awfully ugly paint. Only new roofs and apparently they are supposed to remodel the pools and it will take “3 weeks” so we will see what happens. They changed the parking policy and now visitors have to PAY MONEY to park in visitors parking and visit you, other... read more
Business response:
I am truly sorry you feel this was way. We have just began our Rehab and yes it can be frustrating, We completely understand- we took over this property 49 days and we hit the ground running. We have 3 pools here at Silver Creek and not all of them are having the same things completed. We will have active pools before the end of summer! Trash Valet is a door to door amenity and we ask that you don't leave the trash sitting in the breezeway- if trash valet is not picking up then let us know or call 877-574-2587 Our pb-guest.... read more
New Management Disregard comments over a month or so old. We have new management and they are absolutely terrible. They are rude and management will not talk to you. If you have a concern they are not helpful and get snippy very quickly. They do not respond to emails. Utilities went up without warning or reason and they cannot explain why. The parking changed and now you have to register visitors car. They try to control the lives of their tenants. Had I known they were going to change the policies I would not have renewed m... read more
Business response:
I am very sorry you are having issue's. I would be more than happy to explain your utility bill- we break it all down it's not that it has gone up any. We do have visitors to register so we can make sure everyone has open visitor parking. Please contact me at ngordon@us-pc.com to discuss anything further. We are here to help make everything better, it can be frustrating with all of our construction to rehab the property and that I sincerely apologize for.
Worst Apt Complex I have ever lived in The looks will definitely deceive you. On the outside it looks nice but once you move in you will realize how terrible the parking is. The rules that the apt complex has makes you feel like you are living in a dorm. I was so thankful when my lease was up. This place is a over priced dump.
Business response:
We due apologize for any inconveniences you have had during your stay here at Silver Creek and would love to hear your feedback regarding the exact rules of the community that have upset you. Please email me at silvercreekmgr@knightvest.com to express your exact concerns so that I can try to address these.
Current Resident Ive been here 5 months!! from day 1 nothing but issues, & this is by far this is the worst apartment complex I have ever lived in. I moved to be closer to work, and I have friend who live in this complex a couple buildings down. Parking here is horrible.. look at all the other reviews if you think I am just bitter tenant.. They assigned me a parking spot that belonged to someone else, so imagine moving and you have to park 7-10 buildings down from your unit. After complaining, they gave me 3 months free park... read more
Business response:
We do apologize for the experience you have had at Silver Creek. We will look into the issues you have stated and see what can be done to improve these type of situations moving forward. If you would like to reach out to the manager directly, please email silvercreekmgr@knightvest.com. We would love the opportunity to resolve any current issues you might be having and try to turn your experience with our community around. We look forward to hearing from you!
Frequently asked questions about Silver Creek Apartment Homes
How is Silver Creek Apartment Homes rated?
Silver Creek Apartment Homes has a 3.4 star rating with 340 reviews.
When is Silver Creek Apartment Homes open?
Silver Creek Apartment Homes is closed now. It will open tomorrow at 9:00 a.m.